Effective Date: 20/12/2025
Privacy Policy
ISSAFARN LTD (“we,” “us,” or “our”) operates issafarn.com. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
- Your name, email address, phone number, billing address, and shipping address
- Payment-related information, which is processed securely by third-party payment providers
- Order history and customer service communications
- Technical information such as IP address, browser type, device information, and cookie data
We do not directly store full payment card details where payments are processed by third-party payment providers.
2. How We Use Your Information
We may use your personal information to:
- Process, confirm, and fulfill your orders
- Arrange shipping and delivery
- Communicate with you regarding purchases, deliveries, returns, or inquiries
- Provide customer support
- Improve our website, products, services, and customer experience
- Prevent fraud and maintain website security
- Send marketing or promotional communications where you have provided consent
- Comply with applicable legal and regulatory obligations
3. Sharing Your Information
We do not sell or rent your personal information.
We may share relevant information with trusted service providers where necessary to operate our business, including:
- Payment processors
- Shipping and fulfillment providers
- Website hosting and technical service providers
- Analytics and marketing providers
- Professional advisers
- Government or legal authorities where disclosure is required by law
These parties receive only the information reasonably necessary to perform their services.
4. Cookies
We use cookies and similar technologies to support essential website functionality, remember preferences, understand website usage, and improve the customer experience.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.
For more information, please refer to our Cookie Policy.
5. Data Security
We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
6. Your Rights
Depending on the laws applicable to you, you may have the right to request:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction of certain processing activities
- Withdrawal of consent where processing is based on consent
- Opt-out from marketing communications
To exercise any applicable rights, please contact us at [email protected].
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, accounting, fraud prevention, and compliance with legal obligations.
8. Third-Party Services and Links
Our website may use or link to third-party services.
These third parties may have their own privacy policies and are responsible for their own data-processing practices. We recommend reviewing their policies where appropriate.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies, or legal requirements.
Any updates will be published on this page with a revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
ISSAFARN LTD
FLAT 2304, 23/F HO KING COMM CENTRE
2–16 FA YUEN STREET
MONG KOK, HONG KONG
Email: [email protected]
