Effective Date: 20/12/2025

Terms & Conditions

Welcome to issafarn.com, operated by ISSAFARN LTD. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions apply to all users of the website, including visitors and customers.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Any changes will be published on this page.

Your continued use of the website after changes are published constitutes acceptance of the revised Terms & Conditions.

2. Products & Availability

All products are subject to availability.

We make reasonable efforts to ensure that product descriptions, photographs, colors, and other information displayed on the website are accurate.

Because many of our products are handcrafted, slight variations in color, finish, pattern, texture, shape, or decorative details may occur between individual pieces. These natural variations are part of the character of handcrafted products and are not necessarily considered defects.

Colors displayed on your screen may also vary depending on your device and display settings.

3. Pricing & Payments

Prices are displayed in the currency shown on the website and may include applicable taxes where required.

We reserve the right to change prices, promotions, or product availability at any time without prior notice.

Where online payment is available, transactions may be processed securely through third-party payment service providers.

Where available, customers may also use alternative payment methods offered during checkout, including Cash on Delivery in eligible markets.

4. Orders & Acceptance

Submitting an order represents an offer to purchase the selected products.

An order is considered accepted once it has been confirmed and processed by us.

We reserve the right to refuse or cancel an order for reasons including:

• Product unavailability
• Incorrect pricing or product information
• Incomplete customer information
• Suspected fraudulent or unauthorized activity
• Delivery restrictions
• Other circumstances that prevent us from fulfilling the order

If we cancel a prepaid order after payment has been successfully processed, the applicable amount will be refunded.

5. Shipping & Delivery

We offer delivery to supported destinations across Europe and the United Kingdom.

Shipping times displayed or communicated to customers are estimates and may vary depending on the destination, order processing, carrier operations, customs procedures, public holidays, or circumstances outside our reasonable control.

Where available, we may provide:

• Free delivery
• Fast delivery
• Cash on Delivery in eligible countries, including Spain and Portugal

Availability of specific delivery methods may depend on the destination and order.

We are not responsible for delays caused solely by carriers, customs authorities, incorrect delivery information supplied by the customer, or events outside our reasonable control.

6. Returns & Refunds

Our Return & Refund Policy forms part of these Terms & Conditions.

Eligible customers may request a return within 30 days of receiving their order, subject to the conditions stated in our Return & Refund Policy.

Customers should review that policy before requesting a return or refund.

7. Intellectual Property

Unless otherwise stated, all website content, including text, graphics, logos, designs, layout, product descriptions, and original visual content, is owned by or licensed to ISSAFARN LTD.

Such content may not be copied, reproduced, distributed, modified, republished, or commercially used without prior written authorization, except where permitted by applicable law.

8. Limitation of Liability

To the extent permitted by applicable law, ISSAFARN LTD shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or the purchase of products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable consumer protection laws.

Where liability may lawfully be limited, our total liability in connection with a specific purchase shall not exceed the amount paid for the relevant product.

9. User Responsibilities

When using our website, you agree:

• To provide accurate and complete information
• Not to misuse the website or interfere with its operation
• Not to engage in fraudulent, abusive, or unlawful activity
• Not to attempt unauthorized access to website systems or customer information
• To comply with applicable laws and regulations

10. Privacy & Cookies

Your use of the website is also subject to our Privacy Policy and Cookie Policy.

These policies explain how we collect, use, store, and protect personal information and how cookies and similar technologies are used on the website.

11. Third-Party Services

The website may rely on third-party service providers for functions such as payments, delivery, analytics, hosting, or other technical services.

We are not responsible for the independent terms, policies, or practices of third-party providers, except to the extent required by applicable law.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Hong Kong, subject to any mandatory consumer rights that may apply in the customer’s country of residence.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

ISSAFARN LTD
FLAT 2304, 23/F HO KING COMM CENTRE
2–16 FA YUEN STREET
MONG KOK, HONG KONG

Email: [email protected]