Effective Date: 20/12/2025

Return & Refund Policy

At ISSAFARN LTD, customer satisfaction is important to us. We offer a 30-day return and refund policy on eligible purchases.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned with its original packaging and any included accessories or tags, where applicable
• Proof of purchase or order confirmation is required
• The product must not show signs of misuse, damage, or alteration after delivery

Certain customized, personalized, or hygiene-sensitive products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued using the original payment method where possible, within a reasonable processing period.

Original shipping charges, where applicable, are generally non-refundable unless the return is due to an incorrect, damaged, or defective item supplied by us.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the damage, defect, or incorrect item

Where the claim is approved, we may provide a replacement, refund, or other appropriate solution at no additional product cost.

Return Shipping

Customers are generally responsible for return shipping costs unless the product was delivered damaged, defective, or incorrect.

We recommend using a trackable shipping method and keeping proof of shipment until your return has been completed.

Condition of Returned Products

Returned products should be packaged carefully to prevent damage during transit.

We may refuse or reduce a refund where a returned product has been used, damaged, altered, or returned incomplete, except where the issue existed before delivery.

How to Start a Return

To request a return or refund, please contact us at:

Email: [email protected]

Please include your order number and the reason for your return request.

Contact Information

ISSAFARN LTD
FLAT 2304, 23/F HO KING COMM CENTRE
2–16 FA YUEN STREET
MONG KOK, HONG KONG

Email: [email protected]